SpeedWise IT Services (“SpeedWise,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy describes how we may collect, use, disclose, and protect information when you visit our website, communicate with us, or use our services.
Information We Collect
We may collect information that you voluntarily provide to us, including:
- Name and business name
- Email address
- Telephone and mobile phone numbers
- Billing and contact information
- Information submitted through website forms
- Information provided through email, telephone, SMS, MMS, or other communications
- Technical support requests, screenshots, photographs, device information, and other information provided while requesting support or services
Our website may also automatically collect certain technical information, such as your IP address, browser type, device information, and information regarding your interaction with the website.
How We Use Information
We may use information we collect to:
- Provide, maintain, and support our products and services
- Respond to customer inquiries and technical support requests
- Communicate regarding services, accounts, invoices, support requests, or other business matters
- Process transactions and maintain business records
- Diagnose and resolve technical issues
- Maintain and improve our website and services
- Protect our systems, customers, and business from fraud, abuse, or security threats
- Comply with applicable legal and regulatory requirements
SMS and MMS Communications
SpeedWise may provide SMS and MMS messaging for customer service and technical support purposes. Customers may initiate conversations by sending SMS or MMS messages to a SpeedWise business telephone number.
By initiating an SMS or MMS conversation with SpeedWise, you consent to receive conversational messages related to your inquiry, technical support request, account, or services.
Message frequency varies depending on your interactions with us. Message and data rates may apply. You may reply STOP to opt out of further SMS messages or HELP for assistance.
SpeedWise does not use this messaging program to send marketing or promotional messages.
Mobile information, including mobile telephone numbers and SMS/MMS opt-in or consent information, will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
How We Share Information
SpeedWise does not sell personal information.
We may disclose information to third-party service providers when reasonably necessary to operate our business or provide services to you. These providers may include technology providers, telecommunications providers, payment processors, hosting providers, security providers, and other vendors that assist us in providing our services.
We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect the rights, property, security, or safety of SpeedWise, our customers, or others.
SMS/MMS opt-in information and consent are not shared with third parties for their own marketing or promotional purposes.
Cookies and Website Technologies
Our website may use cookies and similar technologies necessary for website functionality, security, preferences, analytics, or embedded third-party services.
You may configure your browser to block or delete cookies. Disabling certain cookies may affect the functionality of the website.
Our website may also contain content or services provided by third parties, such as maps, videos, security services, or other embedded content. These providers may collect information according to their own privacy policies.
Information Security
SpeedWise uses reasonable administrative, technical, and physical safeguards designed to protect information in our possession.
However, no method of electronic transmission, communication, or storage can be guaranteed to be completely secure. Customers should avoid sending passwords, authentication credentials, or other highly sensitive information through unsecured communication methods unless specifically instructed to do so through an appropriate secure method.
Data Retention
We retain information for as long as reasonably necessary to provide services, maintain business and support records, satisfy contractual obligations, comply with legal or regulatory requirements, resolve disputes, and protect our legitimate business interests.
Retention periods may vary depending on the type of information and the services being provided.
Your Choices and Requests
You may contact us to request access to, correction of, or deletion of personal information that we maintain about you. Certain information may need to be retained for legal, contractual, administrative, security, or legitimate business purposes.
Requests may be submitted using the contact information below.
Third-Party Websites and Services
Our website or communications may contain links to third-party websites or services. SpeedWise is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review their applicable privacy policies before providing personal information.
Changes to This Privacy Policy
SpeedWise may update this Privacy Policy periodically.
Your continued use of our website or services after an updated Privacy Policy is posted constitutes acknowledgment of the updated policy, to the extent permitted by applicable law.